Average Rating:
Category: Help Desk Software

ChangeGear Software Information

Solution Type:Software
Core Function:Help Desk Software,ITSM Suite
Initial Release:
Deployment Options:On-Premise
Trial Available:no
Free Version:
Target Market:Small Business,Medium
Vendor:SunView Software Inc.
Web:Visit SunView Software Inc.
Address:10210 Highland Manor Drive Suite 275
Tampa FL 33610
Main / Toll-Free Phone:813.632.3600  /  
Summary:Comes in numerous versions to address need of simple help desk to more advanced IT service management with ITIL configuration with CMDB
Price Info:

Latest News for ChangeGear

ChangeGear Overall Ratings

6 Reviews

  1. Feedback: 4 positive

    Great product. We have over 200 Concurrent Users in the product for their full ITSM suite. Deployment was extremely rapid and the user adoption was immediate as the product is very easy to setup and use. No complaints at all.

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  2. Bingh Ulrich says:
    Feedback: 1 positive, 1 negative

    I agree with the previous comments made about ChangeGear. Very easy to use product, that can be managed in house, has all the features any organization would need, affordable and the technical support organization is very responsive and great to work with. No complaints on my end.

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  3. Barry Cooper says:
    Feedback: 3 positive

    Outstanding product, service and support. Excellent value and return on investment felt immediately in business gains.

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  4. Benjamin Hunter says:
    Feedback: 3 positive

    We’ve been using ChangeGear for many years and it is the best ITSM solution that I’ve worked with. We are always excited when Sunview Software puts out a new version of ChangeGear, because we know it is going to be loaded with new features. It is very affordable and easy to use.

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  5. Kristen Agliano says:
    Feedback: 4 positive

    I’ve used ChangeGear’s Enterprise ITSM solution for many years and it has significantly improved our IT Service Management, SLA’s, FCR’s, etc. We use it for our Help Desk as well as Change Management and CMDB. This is a very well thought out product brand that is very easy to use and implements very rapidly. The service and support team can’t be beat and this product is very affordable, so you won’t have a large financial risk hanging over your organization.

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  6. Robert Bradford says:
    Feedback: 4 positive

    I believe this review is for their Express product which are great free tools up to a certain amount of users. Their Enterprise ChangeGear solution is packed with features and they have a very affordable pricing model. I don’t think you’ll find a better Pink Elephant certified product for the value.

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