ServiceDesk Plus

Average Rating:
Category: Help Desk Software

ServiceDesk Plus Software Information

Name:ServiceDesk Plus
Solution Type:Software
Core Function:Call Center Software,Help Desk Software,ITSM Suite
Initial Release:
Deployment Options:On-Premise,SaaS
Trial Available:yes
Free Version:Free
Licensing:Perpetual,Subscription,Consumption
Target Market:Small Team,Small Business,Medium,Enterprise
Vendor:Zoho
Founded:1996
Web:Visit Zoho
Address:4900 Hopyard Rd., Suite 310
Pleasanton CA 94588
Country:USA
Main / Toll-Free Phone:(925) 924-9500   /  
Fax:(925) 924-9600
Ownership:Private
Symbol:
Summary:Comprehensive solutions for help desk, IT Service, ITIL, Customer Contact, and Managed Service Providers. Numerous network and configuration management add-ons. Large user base. Good Value.
Price Info:

Latest News for ServiceDesk Plus

ServiceDesk Plus Overall Ratings

5 Reviews

  1. Raja says:
    Feedback: 6 positive, 3 negative

    Pretty good help desk software to use and implement. I recommends ManageEngine ServiceDesk Plus – Help Desk Software

    For more information about product go to http://www.manageengine.com/products/service-desk/

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  2. Kenneth Walsh says:
    Feedback: 6 positive, 4 negative

    This is a really poorly designed product. We are still kicking ourselves from having selected it.

    Was this review helpful? Yes   No

  3. priya says:
    Feedback: 13 positive, 3 negative

    Excellent product with great support. Simple to use web based interface.

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  4. bharathi says:
    Feedback: 23 positive, 2 negative

    ManageEngine ServiceDesk Plus is the web based help desk with asset management software which is used by more than 10,000 IT managers worldwide. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package. It is available in 23 different languages.

    With ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests. You can even create multiple support queues and define business rules. You are provided with some default templates for placing incidents, requests, problems, resolution, reply etc.

    ServiceDesk Plus provides you an auto-assign technician functionality which follows the Round Robin or Load Balancing model, and based on the availability of the technicians and criticality of the incident. You can even exclude some technicians, enable some matching criterias or assign based on the business rules.

    Technicians can mark the issues as resolved, open, pending or closed thereby providing a user-friendly workflow. You can get multi site support from serviceDesk Plus which allows your business units across all the geographic areas to have a single help desk which takes into account all the different rules and regulations of each unit.

    Users dont need to access the web interface to submit issues. Rather, they can use the self-service portal from ServiceDesk Plus where they can raise their request, search solution in the knowledge base or check the status of their tickets.

    ServiceDesk Plus allows flexible API integration with monitoring software, Remote Control, E-mails and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access.

    If you are looking for SaaS, you can even go for IT helpdesk on the cloud from ServiceDesk Plus Ondemand.

    For more, visit http://www.manageengine.com/products/service-desk/

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