TechExcel ServiceWise Software Information
| Name: | ServiceWise |
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| Solution Type: | Software |
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| Core Function: | Help Desk Software,ITSM Suite |
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| Initial Release: | 1997 |
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| Deployment Options: | On-Premise,Hosted |
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| Trial Available: | yes |
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| Free Version: | |
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| Licensing: | Perpetual,Subscription |
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| Target Market: | Small Business,Medium |
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| Vendor: | TechExcel |
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| Founded: | 1995 |
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| Web: | Visit TechExcel |
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| Address: | 3675 Mt. Diablo Blvd. Suite 200 |
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| Lafayette CA 94549 |
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| Country: | USA |
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| Main / Toll-Free Phone: | (925) 871-3900 / |
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| Fax: | (925) 871-3901 |
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| Ownership: | Private |
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| Symbol: | |
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| Summary: | A basic version for helpdesk management and a more complete ITSM version. Easy interface for workflow and configuration. |
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| Price Info: | |
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TechExcel ServiceWise Overall Ratings
Used the TechExcel solutions ServiceWise (and DevTrack) at a former employer. We were a small support team with 7-10 users supporting a few hundred customers and a handful of software products. ServiceWise was a fast and stable solution once configured. Getting it configured took some effort – but nothing out of the ordinary for this type of solution. Customizations are drag-drop. Once configured, we became wary of new releases as they tended to be a bit problematic. My advice is to stay ONE version behind the latest. This allows upgrade kinks to be worked out.
Highlights: Customer self-service portal, workflow, performance when configured.
Lows: Disjointed feature set, User interface is worky.
Overall: A good choice if you need some of the niche/specific features. I will be using SaaS solution in future and look forward to that.