TechExcel ServiceWise

Average Rating:
Category: Help Desk Software

TechExcel ServiceWise Software Information

Solution Type:Software
Core Function:Help Desk Software,ITSM Suite
Initial Release:1997
Deployment Options:On-Premise,Hosted
Trial Available:yes
Free Version:
Target Market:Small Business,Medium
Web:Visit TechExcel
Address:3675 Mt. Diablo Blvd. Suite 200
Lafayette CA 94549
Main / Toll-Free Phone:(925) 871-3900   /  
Fax:(925) 871-3901
Summary:A basic version for helpdesk management and a more complete ITSM version. Easy interface for workflow and configuration.
Price Info:

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TechExcel ServiceWise Overall Ratings

One Review

  1. ServiceWise User says:
    Feedback: 6 positive

    Used the TechExcel solutions ServiceWise (and DevTrack) at a former employer. We were a small support team with 7-10 users supporting a few hundred customers and a handful of software products. ServiceWise was a fast and stable solution once configured. Getting it configured took some effort – but nothing out of the ordinary for this type of solution. Customizations are drag-drop. Once configured, we became wary of new releases as they tended to be a bit problematic. My advice is to stay ONE version behind the latest. This allows upgrade kinks to be worked out.

    Highlights: Customer self-service portal, workflow, performance when configured.

    Lows: Disjointed feature set, User interface is worky.

    Overall: A good choice if you need some of the niche/specific features. I will be using SaaS solution in future and look forward to that.

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